bengalbet Privacy Policy

bengalbet collects only the minimum information necessary to operate the service. The types of information collected are detailed below by category.

1.1 Information Provided at Registration

When you open a new account on bengalbet, we ask for the following information:

• Full name
• Date of birth (for age verification — users under 21 cannot register)
• Mobile number
• Email address
• Your preferred username and password
• Residential address

1.2 Identity Verification Documents

To ensure secure transactions and account protection, we may in certain situations request a copy of your National ID (NID), passport, or driving licence. These documents are used solely for identity verification purposes and are stored in encrypted form.

1.3 Transaction Information

When you make a deposit or withdrawal via bKash, Nagad, Rocket, Upay, or bank transfer, we keep a record of the transaction date, amount, and method. Full payment account details are not stored on our servers.

1.4 Automatically Collected Information

When you use our site or app, the following information is collected automatically:

• IP address and device type
• Browser and operating system version
• How long you spent on the site and which pages you visited
• Cookies and session data
• Referrer URL (where you came from before reaching our site)

bengalbet uses your information only for the following purposes:

2.1 Account Management and Service Delivery

We use your information to create and maintain your account, process transactions, provide bonuses and promotions, and customise the service to your preferences. Betting history, deposit and withdrawal records, and game statistics are also part of your profile.

2.2 Security and Fraud Prevention

We analyse information to detect unusual account activity, prevent misuse through multiple accounts, and keep your financial information secure. Suspicious transactions are monitored automatically.

2.3 Customer Support

When you seek help through our 24/7 live chat or email, our team can view your account information to resolve your issue quickly and effectively. Support conversation records are kept for quality control purposes.

2.4 Responsible Gaming Monitoring

bengalbet takes responsible gaming seriously. By monitoring your playing patterns, we identify problematic tendencies and, where needed, offer the option to set limits or take a voluntary break. Following the Responsible Gaming Guidelines is important for every user.

2.5 Communications and Notifications

We use your mobile number and email to send important account-related notifications (such as transaction confirmations, password changes, and suspicious login alerts). Promotional messages may also be sent with your consent and can be turned off at any time.

bengalbet never sells your information. However, to operate the service properly, limited information may be shared with certain specific parties.

3.1 Payment Processors

The information needed to complete transactions is shared with bKash, Nagad, Rocket, Upay, and our banking partners. This process is fully encrypted, and the payment gateway does not have access to your full identity.

3.2 Technology and Infrastructure Partners

Server hosting providers, cybersecurity firms, game software suppliers (such as Pragmatic Play, Evolution, and PG Soft), and analytics service providers may access information to the extent necessary. All such partners operate under strict confidentiality agreements.

3.3 Legal Obligations

We may be required to provide information in response to lawful requests from competent authorities in order to comply with applicable Bangladeshi law. In such cases we act strictly within the law and make every effort to notify you in advance if legally permitted.

bengalbet has put in place multiple technical and organisational measures to protect your information.

4.1 SSL Encryption

All communications on our website and app are protected by 256-bit SSL encryption. This means no third party can read any information passing between your browser and our servers.

4.2 Data Storage Security

Stored data is held in encrypted databases. Passwords are never stored in plain text — only a secure hash value is kept. Regular security audits are conducted, and any vulnerability identified is acted on immediately.

4.3 Access Controls

Among our staff, only those who need access for their specific responsibilities can view your information. All access is logged and reviewed periodically.

4.4 Response to Data Breaches

If a data breach is detected, we act promptly and notify affected users as quickly as possible. The relevant authorities are also informed depending on the severity of the incident.

The bengalbet website and app use cookies and similar technologies. Many core services do not function properly without them.

5.1 Essential Cookies

These cookies keep your session active, maintain your logged-in state, and store temporary data such as your betting slip. Disabling them will prevent you from using the site.

5.2 Functional Cookies

These cookies are used to remember your language preference, theme settings, and other personalised experiences. They can be disabled, though doing so will mean losing some features.

5.3 Analytics Cookies

Analytics cookies are used to gather information about which parts of the site are used most, page loading times, and where users encounter problems. This data is aggregated and anonymised.

Most cookies can be managed through your browser settings. Keep in mind that disabling essential cookies will prevent bengalbet services from working properly.

We retain necessary information for as long as your account is active. Even after an account is closed, financial transaction records and identity verification documents are kept for a set period, as required by applicable law.

Analytics and log data are generally deleted after 12 months. Information provided for marketing communications is deactivated as soon as you unsubscribe.

As a bengalbet user, you have the following rights over your own information:

• Right to access: You can request to see what information we hold about you.
• Right to correction: You can have incorrect or outdated information corrected.
• Right to erasure: Subject to certain conditions, you can request that your information be deleted (excluding information covered by legal obligations).
• Right to object to processing: You can request that marketing communications be stopped.
• Data portability: You can request your information in a structured, machine-readable format.

To exercise any of these rights, contact our support team. We generally respond within a reasonable time. For general questions, you can also visit our Frequently Asked Questions (FAQ) section.

bengalbet strictly prohibits registration and use of the service by anyone under 21 years of age. Age is verified at the time of account creation, and more thorough verification may be requested at any time. If any user is found to be a minor, their account will be closed immediately and all transactions cancelled.

If parents are concerned about their child using bengalbet, please contact our support team without delay.

bengalbet reserves the right to update this privacy policy from time to time. For significant changes, we will send a notification to your registered email or mobile number, and the date of the update will be clearly shown at the top of the page.

Continued use of the service after any changes indicates that you have accepted the updated policy. We therefore recommend making a habit of reviewing this page from time to time.

If you have any questions, comments, or complaints about this privacy policy, please get in touch with us. Our support team is available in both Bengali and English, 24 hours a day, 7 days a week.